FAQs

General

Where is Poplar Union?
2 Cotall Street, Poplar, E14 6LT

How do I get to Poplar Union?
By DLR: Westferry (13-minute walk), Langdon Park (12-minute walk), All Saints (16-minute walk), Poplar (16-minute walk)

By National Rail: Limehouse (17-minute walk)

By bus: 309 (stops H & A, Broomfield Street); 277, D6 or D7 (stops WP & WQ, Pixley Street or stops WO & WR, East India Dock Road); 108 (Fawe Street)

By Santander Cycle: Stainsby Road docking station

What are your opening hours?
The office is open Mon-Fri: 9am – 5pm (closed on bank holidays). The venue is open for shows and bookings outside of these hours.

What are the different spaces at Poplar Union?
Betty is our larger studio space, and is where we hold our bigger events including performances, workshops, film screenings, and large hires.

Mike is our meeting room. We use Mike for smaller classes, our health & wellbeing programme, and internal and external meetings.

The Library is attached to e5 Roasthouse, where we programme music nights, talks and spoken word evenings, and host meet up groups. When the Library is not being used for an event, e5 customers may use this space.

e5 Roasthouse is Poplar Union’s onsite cafe. It is at the front of Poplar Union (it can be accessed from Bartlett Park) and is used as the main entrance.

The Boatstore at the back of the building is Moo Canoe’s base. This is where they run their waterside programme and is the meeting spot for those joining their paddle boarding sessions or litter picks.

Is there (free) parking?
Street parking is available between the hours of 5.30pm and 8.30am, Monday to Friday and restrictions do not apply on Saturday and Sunday. Street parking is available at any time to Tower Hamlets Resident Permit holders.

Is disabled parking available?
Yes, disabled parking is available at Poplar Union, but is limited so please contact us and book a space in advance of your visit.

Are there bike racks?
Outdoor bike racks are available by the cafe at Poplar Union.

What facilities are there at Poplar Union?
Poplar Union comes fully equipped with air conditioning, showers, paid lockers, individual toilet facilities, baby change facilities, water dispenser and free WiFi.

Is Poplar Union fully accessible?
Yes, Poplar Union has full disabled access throughout the site, including toilet facilities and disabled parking. If you are a wheelchair user or have any access requirements, please call in advance of booking tickets.

Is Poplar Union a fully inclusive venue?
Yes absolutely. We are an entirely inclusive space welcoming everyone. Our arts programme endeavours to reflect the natural diversity within London, around the UK and internationally. We operate a zero tolerance policy for any acts of discrimination, intimidation or exclusionary behaviour towards staff, artists and members of the public using the facilities within the venue.

Are there storage facilities for pushchairs?
Yes, there is space to store pushchairs.

Are children permitted in the café/bar in the evening?
Poplar Union is a family friendly space; however, we encourage parents to be aware that customers under 16 must be accompanied by an adult.

Is there a smoking area at Poplar Union?
Smoking is prohibited in and around Poplar Union, except for in the smoking area on the outdoor piazza.

Events

How do I book tickets?
You can book tickets through our online box office. You can also purchase tickets by calling 020 3039 3330 and speaking to a member of the team.

Can I purchase a ticket on the door?
Yes – if the event has not sold out you will be able to book tickets on the door. You will be asked to fill out a quick registration form by our front of house staff so we can add you as a customer to our booking system. We do advise you book in advance to save time and to prevent any disappointment if the event is sold out.

Can I reserve tickets for an event/show to pay on the door?
Unfortunately, tickets cannot be reserved.

Is there a booking fee when ordering tickets?
There is no booking fee.

Are concessions available?
Yes, there are various concessions available for all our events including students, people who are registered as disabled, people who are on unemployment benefits and seniors (over 65). Proof of concessionary status is required.

Can companions come for free when attending with a guest with a disability?
Absolutely! Please call us on 020 3039 3333 and we’ll get a complimentary ticket held for anyone attending as the companion of a disabled person who is not able to attend the event unaccompanied.

 

 

Do Poplar Union offer refunds/exchanges on tickets?
We do not exchange or refund tickets unless the event is cancelled or rearranged by Poplar Union. Please contact 020 3039 3330 to request our Cancellation Policy. You are welcome to pass on unwanted tickets to a friend!

How will I be informed if an event is cancelled?
If an event is cancelled, you shall be notified via email or/and telephone and given further information regarding ticket refunds/exchange.

Is there accessible seating?
There is accessible seating available at all Poplar Union events. If you have specific access requirements, please call 020 3039 3333 or email info@poplarunion.com in advance of your visit.

Are there free events?
Poplar Union run free events throughout the year – please see What’s On for all events.

Where can I get regular updates/news on events at Poplar Union?
To stay up to date with all news, events and updates, you can join our newsletter (see top of page), like us on Facebook or follow us on Twitter and Instagram. We also have physical copies of our seasonal programme, so please feel free to pick one up on your next visit!

e5 Roasthouse Café

Who are e5 Roasthouse?
e5 Roasthouse is Poplar Union’s onsite cafe and is run by the folks behind e5 Bakehouse. They roast their own coffee onsite, as well as serving breakfast, lunch & beverages everyday using ethically sourced, seasonal produce.

What are e5 Roasthouse café’s opening hours?
Mon-Sun: 9am-5pm
Fri: Open late

Does e5 Roasthouse use the stone-fire pizza oven?
Yes! e5 bake all of their flatbreads onsite using the pizza oven. They also serve freshly baked sourdough pizza every Friday evening and Sunday daytime. Come and grab a slice!

Is there outside space?
We have a lovely patio area overlooking Bartlett Park. Perfect for summer lunches and warm evenings before a show.

How can I contact e5 Roasthouse?
You can call e5 Roasthouse on 020 7537 2979, email them at e5roasthouse@gmail.com or pop in and speak to one of their friendly team.

Is the café family friendly?
Poplar Union is a family friendly space; we have soft play and toys available for our younger customers and fully accessible, gender neutral baby changing. We do, however, encourage children under 14 to be accompanied by an adult.

Does the café offer a food menu?
Yes – e5 Roasthouse serve seasonal menus for breakfast and lunch which change daily.

Do you serve alcohol?
Yes – you’ll be able to enjoy a glass of wine or beer at a show or with lunch. Please note: alcohol cannot be taken outside due to our alcohol licence.

Are highchairs available?
Yes, please just ask a member of staff!

Workshops & Classes

Are there free workshops & classes?
Poplar Union offer a variety of free workshops and classes throughout the year. See What’s On for details.

Are there specific age requirements for events/workshops/classes?
Depending on the event, there may be age limitations. Information regarding age requirements/limitations will be available on the event listing. In all cases, unless otherwise noted, under 16s must always be accompanied by an adult.

Are there secure storage facilities for participants of workshops/classes?
Yes, lockers are provided in the changing rooms for a non-refundable fee of 20p.

How will I be informed if a workshop/class is cancelled or rearranged?
Poplar Union will email/call all participants in the event of a workshop/class being cancelled or rearranged. Also check our website and social media for any updates.

Hires & Room Bookings

Where can I find information about hiring one of your spaces?
Information about hiring a space at Poplar Union can be found under Hire, by emailing us at hire@poplarunion.com or calling us on 020 3039 3333.