Accessibility & Facilities

At Poplar Union, we’re committed to being as accessible as possible.

Companion Tickets

We’ll always provide one free ticket for the companion of patrons with access requirements. On your first booking, please call us on 020 3039 3330 or email and we’ll ensure that every future order you make with us automatically includes a complimentary companion ticket.

Pay What You Feel Tickets

We try and offer a Pay What You Feel ticket option for events where possible. To keep in line with our core values, we acknowledge the financial barriers some people may have. By offering this tiered pricing structure, it allows people to select the amount they feel comfortable paying, ensuring our events are accessible to all. Ticket prices range from £0 – £25 so just select the amount you want and can pay; if money is tight, go for a small donation or even a free ticket. If you’re able to pay a bit more, this will contribute to the artists’ fee and allow us to continue offering this price structure, keeping our events and activities affordable for everyone. And if you can pay even a bit more than that, you might just be buying a ticket for someone else!


Getting Better All the Time

We’re always looking to improve! If you have any specific requirements that are not listed or have questions or suggestions, please get in touch and we will try and accommodate as best we can.

phone: 020 3039 3333 • email:

Relaxed performances

A relaxed performance is intended for audience members who may benefit from a more relaxed environment, including those with an autistic spectrum condition or anyone with sensory and communication disorders. Babies are also welcome to relaxed performances. Changes such as lighting the room so it’s not too dark, sound levels being reduced, allowing audience members to come in and out of the room, and providing a chillout area for those who need it, are all elements that help reduce anxiety and create a calm atmosphere. If you have any questions about relaxed performances, please get in touch.

Our Venue

Our venue is fully wheelchair accessible from both entrances – the office entrance on Cotall Street and the e5 Roasthouse entrance.
We have two accessible toilets and an accessible shower, all fitted with emergency pull cords.
Our venue is fitted with an in-built induction loop for hearing aid users that can be used in conjunction with the T setting.
Guide, hearing and other service dogs are welcome in all parts of the building. If you’re booking to attend a performance, please let us know when you book that you require an aisle seat.
Limited accessible parking is available onsite; please let us know when you book that you require a parking space.
Lifts are available at all our local DLR stations – Langdon Park, Westferry, Poplar and All Saints – and we’re also easy to reach by bus. For further information, please see our page on Planning Your Visit.

Tempo Time Credits

We have joined the Tempo Time Credits scheme offering valued volunteers and service users complimentary tickets for our shows and performances as recognition for their valuable contribution. Time Credits earned as recognition can be redeemed on a wide range of services & activities around the UK. If you’re a volunteer in Tower Hamlets, find out how you can sign up to time credits here.

If you’re already signed up and want to redeem your time credits at Poplar Union, give us a call or email us with your user number, name and the show you’d like to come to and we’ll book you on!


Poplar Union comes fully equipped with air conditioning, showers, paid lockers, individual toilet facilities, baby change facilities, water dispenser, bike racks and free WiFi.

If you have any questions regarding your visit, please do not hesitate to get in touch: 020 3039 3333 /